No filming/photographs or voice recording is permitted at the clinic premises.
Your personal details taken at your consultation are stored securely for 7 years in accordance to GDPR regulations.
DEPOSITS are NOT REFUNDABLE.
48 hours notice must be given in order to reschedule your appointment and retain your original deposit.
If less than 48 hours notice is given, you will loose your deposit and will be required to place a new deposit for another appointment.
If you miss your appointment you will be charged the full treatment price.
Please contact us via Text or Telephone on 07785113924 if you have an issue with you appointment within less than 48 hours. Bookings for our model days are not refundable or transferable.
Returns are accepted minus any restocking fees we have incurred.
Your refund will be processed 48hrs after we have received the product and may take 3-5 working days to reach your account.
You are responsible for returning your item and we have no responsibility for any items returned until we have received them, we recommend recorded delivery to prevent loss / failed delivery.
Items to be returned must be in a resalable condition and unopened.
Returns must be made within 14 days of receiving your order.
In the unlikely event that you are not completely satisfied, we have a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible.
As a customer of ours, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints.
Summary: We want to resolve your complaints as soon as possible. Please contact us as soon as you can in order to resolve any problems you may be having with the service, as soon as possible.
To provide an efficient, fair and structured mechanism for handling complaints.
To provide our customers with access to the complaints handling process, including those customers with disabilities and special needs.
To keep customers informed as to the progress of their complaint and the expected timeframe for resolution.
Quarterly to review our complaints so that we can improve our standard of customer service.
Handling Your Complaint:
Upon receiving a complaint, we will acknowledge your matter via telephone or in writing within 5 working business days.
We will keep you informed of the progress of your complaint, proposed actions and the expected timeframe for resolution.
Our aim is to resolve complaints in a timely manner and we will generally aim to resolve a matter within 14 calendar days.
Complex complaints may take longer than this to resolve. In these cases, we will regularly update you on the progress and likely timeframe for resolution.
We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing.
If you have a complaint regarding any aspect of our service we urge you to get in touch via phone or email in the first instance. Our objective is to resolve the vast majority of enquiries or complaints during your first contact with us.
After a complaint is made, if it is not immediately resolved, we may need to investigate it. This process may take 7 business days, or longer (in which case we will update you with a reason for the delay and the expected timeframe).
Step Three: When your complaint is resolved, we will confirm this with you within 7 business days.